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Ombudsman can help navigate concerns at long-term care facilities

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Q: My neighbor made the difficult decision to place her husband in a long-term care facility as his needs became more than she could handle. She visits him several times per week, and, on some occasions, has found him in unacceptable conditions. Now she is riddled with guilt about not keeping him at home. She hesitates…
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Coping with a difficult diagnosis

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Question:  My husband was diagnosed with a debilitating neurological condition. We have been told there is no cure, but medication may slow his deterioration. Neither of us is dealing well with the emotional and physical changes that have already occurred. Other than following the physicians’ advice, is there anything else that would be helpful?   Answer:  This is…
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Visiting after vaccination

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Q: I am fully vaccinated against COVID-19 and feel a great sense of gratitude and relief. Is it finally OK for me to visit my aunt in her long-term care facility? A: Becoming fully vaccinated is certainly a milestone. Many long-term care facilities are allowing visitors for the first time in a year. This is…
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Finding help with pension problems

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Question:  My sister’s husband died several months ago. When she applied for the survivor benefit from his pension, she was told she wasn’t eligible to receive further funds because her husband had chosen a higher payout when he first retired. This is not what he had explained to her, and she hasn’t seen any forms he signed. I have tried making calls on her…
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