Care Options & Services

Helping seniors and adults with disabilities find alternatives to nursing home care is a key part of our mission at AgeSpan. We are a resource for services and programs to help people remain in their homes, while meeting their daily needs. Services are provided by community agencies selected for quality and cost.

Care Options & Services

Options Counseling

AgeSpan helps people 60 and older and adults with disabilities explore options for their present or future care needs. We provide consumers and caregivers with unbiased information, resources, and decision support.

Options Counseling Fact Sheet

English | Spanish

Options Counseling Referral Form

Home Care Services

We can connect you with a range of in-home services to help seniors and people with disabilities maintain their independence and continue to live at home. Our Care Managers can help develop a personalized plan that may include assistance with:

  • Shopping, laundry, meal preparation, housekeeping
  • Personal care needs
  • Home-delivered meals
  • Companionship
  • Adult day programs

Home Care Program Fact Sheet

English | Spanish

Programs to receive care at home

AgeSpan can connect seniors with programs and services designed to delay or prevent placement in a long-term care facility by providing personal care at home.

  • The Community Choice Program is designed for MassHealth Standard enrollees who are 60 or older and nursing home eligible.
  • The Enhanced Community Options Program is for seniors who do not qualify for MassHealth Standard and who require additional supports and services.
  • The Personal Care Attendant (PCA) Program enables individuals who receive Medicare and MassHealth Standard or Commonhealth benefits to hire their own personal care workers.
  • AgeSpan also provides assistance and coaching for eligible seniors who wish to hire their own care providers through our Consumer-Directed Care services.

Community Choice Program Fact Sheet

English | Spanish

Consumer Directed Care Program Fact Sheet

English | Spanish

Enhanced Community Options Program Fact Sheet

English | Spanish

Personal Care Attendant (PCA) Program Fact Sheet

English | Spanish

Managed Care Options

AgeSpan helps people who qualify for Medicare explore managed care options, including:

One Care Plan – Integrated Care Organization (ICO)

Created by MassHealth and Medicare, this program enables people ages 21 to 64 to get the care and social services they need through an integrated model. A primary care team works with a Long-Term Care Support Services Coordinator to develop an individualized care plan for eligible participants. For enrollment information, call MassHealth at 1-800-841-2900.

One Care Plan Fact Sheet

English | Spanish

Personal Care Attendant (PCA) Program

This program allows people with a chronic, disabling diagnosis to choose their own personal care workers. The program is for people receiving Medicare and MassHealth Standard or CommonHealth benefits and who require assistance with daily living activities. 

Programs for All-Inclusive Care for the Elderly (PACE)

This program covered by Medicare and Medicaid provides community-based care and services for people over age 55 living with disabilities who otherwise would need nursing home care.

Senior Care Options (SCO)

This is a voluntary Medicare Advantage health plan that combines Medicare and MassHealth benefits known as Senior Care Options. SCO provides an integrated and complete package of healthcare and social services for low-income adults over the age of 65.

Long-Term Care Ombudsman

This program provides advocacy and outreach for patients and residents in long-term care and skilled nursing facilities. The ombudsman helps resolve complaints about personal care, residents’ rights, and other concerns, following written procedures and ensuring confidentiality. The program also serves as a referral source for information regarding eligibility and placement in long-term care facilities.

Long Term Care Ombudsman Program Fact Sheet

English | Spanish

How Can a Long Term Care Ombudsman Help Me? Watch the video

Community Transition Liaison Program 

The Community Transition Liaison Program (CTLP) actively assists nursing facility residents (aged 22 and over) regardless of insurance to return to the community. The CTLP team will provide help with discharge plans, connect residents to state programs and local community supports, and will help the resident advocate and work to resolve concerns related to transitioning to the community.

To learn more about Care Options and Services, contact us.

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