Joan Hatem-Roy, Chief Executive Officer Q: Years ago, my parents met with an attorney to put their home and financial assets in a trust. I was named my mother's health care power of attorney if my father became incapable of acting on her behalf. I didn't give...
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Ombudsman can help navigate concerns at long-term care facilities
Joan Hatem-Roy, Chief Executive Officer Q: My neighbor made the difficult decision to place her husband in a long-term care facility as his needs became more than she could handle. She visits him several times per week, and, on some occasions, has found him in...
Helping a loved one with a drinking problem
Joan Hatem-Roy, Chief Executive Officer Q: I am concerned about my sister. Her husband of over 50 years died six months ago. Several times when I have called, I noticed that her speech was slightly slurred, and a relative who lives nearby told me she has smelled...
Easing fears about the vaccine
Joan Hatem-Roy, Chief Executive Officer Question: Some of my friends are afraid of getting the COVID-19 vaccine because they think it will give them the actual disease. What can I tell them to ease their fears? Answer: This is a common fear among many who are hesitant...
Understanding herd immunity, and what it means for vaccination
Joan Hatem-Roy Chief Executive Officer Q: I am 72 years old and received my second COVID-19 vaccination two weeks ago. I am somewhat relieved to have this added protection, but others in my age group are reluctant to get vaccinated. I have heard the term "herd...
Coping with a difficult diagnosis
Joan Hatem-Roy Chief Executive Officer Question: My husband was diagnosed with a debilitating neurological condition. We have been told there is no cure, but medication may slow his deterioration. Neither of us is dealing well with the emotional and physical changes...
Visiting after vaccination
Joan Hatem-Roy Chief Executive Officer Q: I am fully vaccinated against COVID-19 and feel a great sense of gratitude and relief. Is it finally OK for me to visit my aunt in her long-term care facility? A: Becoming fully vaccinated is certainly a milestone. Many...
Adapting to hearing aids
Joan Hatem-Roy Chief Executive Officer Q: My elderly mother has experienced hearing loss during the last few years. She has denied she had a problem, which has frustrated her family and friends. She reluctantly agreed to visit an audiologist, and, as we expected,...
Help is available to find local services for seniors
Joan Hatem-Roy Chief Executive Officer Q: I am trying to gather information for my elderly next-door neighbors. Over the past year, they seem to be struggling to take care of their home and get out to do their grocery shopping. I help when I can, but they need much...
Finding help with pension problems
Joan Hatem-Roy Chief Executive Officer Question: My sister's husband died several months ago. When she applied for the survivor benefit from his pension, she was told she wasn't eligible to receive further funds because her husband had chosen a higher payout when he...