Crisis Intervention Hotlines/Helplines

Programs that provide immediate access to support and advice for people who are in distress with the objective of defusing the emotional impact of the crisis, ensuring the person’s safety and helping the person to take the next steps toward resolving the problem. Hotlines/helplines are generally staffed by trained volunteers who are available via the telephone, email, live chat, texting and/or instant message (IM).

  • Vinfen

    This agency (formerly Mental Helath Association of Greater Lowell), offers a variey of services including outpatient counseling (Community & Family Counseling Services) that provides a range of counseling and consultation services for children, adults, couples, groups, and families. Other services include Community Based Flexible Support Services for adults with a major mental illness, and the…

  • YWCA Northeastern Massachusetts Domestic Violence Program

    This program offers emergency services including crisis intervention, advocacy, safety planning, emergency food and transportation, and referral to shelter; legal advocacy (assistance with temporary restraining order, etc.); transitional housing (OASIS) consisting of nine apartment units for families and The Residence consisting of 10 single room occupancy housing; housing advocacy; teen dating violence project; and immigrant…

  • AgeSpan

    AgeSpan is a private, non-profit agency which services seniors residing in the 28 cities/towns in the Merrimack Valley and North Shore area. It manages the State Home Care Program and is federally designated as the Area Agency on Aging. It provides information, resources and services including, but not limited to, care management, money management, respite…