SHINE (Serving Health Insurance Needs of Everyone on Medicare) is a free and confidential service to help older or disabled individuals understand their Medicare insurance benefits and other insurance options. Its purpose is to provide access to accurate and unbiased information, counseling and assistance on health insurance and health benefit programs. SHINE counselors are trained and certified by EOEA in many areas of health benefits including Medicare A, B and D services, the Medicare appeals process, Supplemental Insurance, long-term care insurance, Medicaid and free or reduced health care programs.

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