Long-Term Care Ombudsman

Role of the Long-Term Care Ombudsman volunteer:

Help improve life for people living in nursing and rest homes by speaking up for residents at your assigned facility. You’ll be a helpful link between residents, families, staff, and others to help solve any concerns or complaints.

As a Volunteer, You’ll Offer:

• A strong voice for residents at your assigned facility, making sure their concerns are heard and
  respected.
• Support in resolving concerns, including listening to residents and families, helping assess situations,
  and connecting them with the right information and resources.
• Comfort and clear communication, building trust and being someone residents feel safe talking to.
• Awareness and advocacy for health, safety, and rights, identifying and reporting any serious concerns
  that could impact a resident’s wellbeing.
• Immediate reporting of abuse, neglect, or mistreatment to the Program Director, ensuring residents
  are protected.
• Strict confidentiality, keeping residents’ information

Program Requirements

• Fill out a volunteer application
• Meet with our Volunteer Programs Staff and Program Director for a casual interview
• Complete and pass a CORI background check
• Attend a General Volunteer Orientation to learn more about AgeSpan and our mission
• Reliable transportation
• Basic comfort with technology (email, Word, Teams, Zoom, etc.)