Massachusetts Long-Term Care Ombudsman Program
Consumers may contact the Massachusetts Long-Term Care Ombudsman Program to inquire if complaints have been filed against any assisted living, nursing home, or rest home residence. The Ombudsman also acts as a mediator and attempts to resolve problems or conflicts that arise between a residence and one or more of its residents.
Anyone can bring a problem before the Ombudsman. The complaint may be on behalf of a specific resident or on behalf of residents as a whole.
Service Area
- Amesbury
- Andover
- Billerica
- Chelmsford
- Danvers
- Dunstable
- Haverhill
- Lawrence
- Salem
- Tyngsboro
- Westford
- Beverly
- Boxford
- Burlington
- Byfield
- Dracut
- Georgetown
- Groveland
- Lowell
- Marblehead
- Merrimac
- Methuen
- Middleton
- Newbury
- Newburyport
- North Andover
- Peabody
- Rowley
- Salisbury
- Tewksbury
- West Newbury
- No Restrictions
Eligibility
Long-Term Care Ombudsman support is free for residents who live in nursing homes, rest homes, or assisted living facilities.
Address
1 Ashburton, Room 517
Boston
Website
https://www.mass.gov/orgs/massachusetts-long-term-care-ombudsman-program
Phone
617-222-7495
Hours of Operation
Mon. – Fri. 9am – 4pm
Languages
- English
- Spanish